Privacy
Privacy Policy
Countrywide Utilities is a private limited company registered in England & Wales.
- Our registered address is: The Laurels, Casthorpe Road, Barrowby, Grantham, Lincs, NG321DP.
- Our contact details are 01476 565360 and info@countrywideutilities.co.uk.
- Our registered company number is: 10681850.
For the purposes of data protection laws applicable in the UK, Countrywide Utilities is the data controller and as such, required to comply with the law governing the management and storage of personal data (set out in the General Data Protection Regulation 2016 (GDPR)).
Compliance with the GDPR is overseen by the UK data protection regulator which is the Information Commissioner’s Office (ICO).
Countrywide Utilities is accountable to the ICO for its data protection compliance.
Your Personal Information
Personal information means any information that we hold, or are likely to hold, relating to an identified or identifiable living individual. In practice, this means personal information we hold about our clients. From time to time, we may collect and process certain personal information about you, as detailed in our terms of business or as we otherwise inform you in writing.
You must inform us of any changes to your personal information so that we can keep it up to date. Should you notify us of such changes, we will notify any of the third parties detailed in our terms of business (if we have disclosed your personal information to them) of these changes, to ensure your records are rectified and remain accurate.
Information Storage
Data that we collect about you will be held by us, the data controller. We do not share your information with third parties, unless said third party is a licensed provider/supplier of energy and/or communications and required as part of a brokered deal.
Your personal information will be stored electronically within the European Economic Area, in compliance with European data protection laws.
Changes To Our Privacy Policy
We may change this Privacy Policy from time to time. You should check this Privacy Policy frequently to ensure you are aware of the most recent version that will apply.
Your Rights
This section explains the rights you have under data protection laws with respect to how your personal information is held and used by us. If you wish to request to exercise any of these rights, you can contact us via the details provided at the top of the page. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws.
- You have the right to withdraw your consent to us processing your sensitive personal information at any time. This will not affect the lawfulness of any processing of your sensitive personal information that we carried out before your withdrawal. If you choose to withdraw your consent to us processing your sensitive personal information, we may not be able to provide you with certain products and services.
- You have the right to access the information we hold about you, free of charge.
- You have the right to ask us (and third parties to whom we transfer your personal data) to rectify your personal information if it becomes inaccurate. In order for us to do so, you must inform us of any changes to your personal information so that we can keep it up to date.
- You have the right to ask us to erase your personal information if:
- You withdraw your consent to our processing of your sensitive personal data; or
- Your personal data have been processed unlawfully by us; or
- Your personal data are no longer necessary for the purposes for which it was collected by us; or
- You object to us processing your personal information on grounds relating to your personal situation.
We do not have to comply with a request to erase your personal information if we need to use that personal information for our overriding legitimate business interests or as may otherwise be required by law. We may not be able to provide our products or services to you if you ask us to erase your personal information.
- You have the right to restrict our processing of your personal data if:
- You contest the accuracy of the personal data held by us (for a period enabling us to verify the accuracy of the data);
- Our processing activities are unlawful; or
- We no longer need your personal data but you would like us to retain it to ensure its continued availability to you in connection with any legal claims; or
- You object to us processing your personal information on grounds relating to your personal situation and it is still to be confirmed whether our legitimate grounds override your right to object.
In each case listed above, we will only process your personal data with your consent or as otherwise permitted by law.
You have certain rights to obtain and reuse your personal information for your own purposes across different organisations (for example, if you wish to move to a new financial services provider, this enables you to move, copy or transfer your personal information easily between our IT systems and theirs).
This applies only to your personal information that we are processing with your consent or as required for the purposes of fulfilling a contract with you, and which is being processed by automated means. In these circumstances, you have the right to obtain your personal information from us in a usable format and for that personal information to be transmitted to another company, where this is feasible.
Complaints
If you believe our processing of your personal information does not comply with data protection law,
you can make a complaint to the Information Commissioner’s Office (ICO) using the following
details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Governing Law & Jurisdiction
This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in accordance with English law and the courts of England will have exclusive jurisdiction over any claim arising from, or related to, this Privacy Policy.
Contact
If you have any questions, would like to talk to someone about this Privacy Policy, make a request with respect to your personal information or make a complaint about how we’ve handled your information, please write to us at:
The Laurels, Casthorpe Road, Barrowby, Grantham, Lincs, NG321DP.
Or call/email us at:
01476 565360 and info@countrywideutilities.co.uk.
loading...